Personal data policy

Last updated: December 2020

We take care of your information!

At Biofuel Express, we are happy for your interest in our products and your visit to our website. It is very important to us that we protect and respect your privacy. It is therefore always our intention to treat your data responsibly and appropriately.

In order to ensure that your personal data is processed in accordance with the law, Biofuel Express A / S is defined as data responsible. If you have any questions regarding our terms and conditions or equivalent, you are always welcome to contact us:

Owner information

Biofuel Express AB
Org.no.: 556705-7210
Föreningsgatan 217
261 51 Landskrona
Sweden

In general

The personal information you provide to us is treated confidentially and is only passed on if it has a necessary purpose. However, it is important that you read these terms and conditions carefully so that you understand why and how we handle your personal data.

By purchasing products, browsing our website or downloading content, you consent to the collection of your personal information and you accept these terms and conditions. If we update them and you continue to use our services, you hereby also accept the new terms.

When is personal data collected

When you use our services, you will most often provide information such as name, address, e-mail address, financial information, as well as other information that is necessary for us to offer you our services or products.

We collect personal information in the following way:

  • When you buy our products or browse our website
  • When you download our brochures and product or safety data sheets
  • When you sign up for our list prices or our station updates
  • When you contact us through our contact form
  • When you use or interact with our services
  • When you participate in any campaigns, contests or surveys

For example, Biofuel Express registers and stores the information you provide to us when an agreement is signed with us. We hereby register your information in connection with the sole purpose of delivering a product and checking your company’s ability to pay when you buy from us. We do not use information for any purpose other than the purpose described here and to comply with applicable law.

We use video surveillance at our stations. This is done in order to ensure security for our customers, prevent crime, as well as to ensure evidence and thus information for use in police investigation in case of crime. The video recordings are stored in safe environments and with limited access by security personnel.

Use of personal data

Biofuel Express uses the information we collect to run our business, deliver and develop the quality of our products and not least improve your experience when you interact with us.

We use the information collected to:

  • Process your purchase and delivery of products and services
  • Improve our products and services
  • Adapt our communication and marketing to our customers
  • Adapt partners’ communication and marketing to our customers
  • Meet legal requirements
  • Set up statistical analysis

Personal data to third parties

Proper handling of your personal information is very important to us. We would therefore never sell, publish or in any way pass on information to a third party without your consent, or if it is not necessary to complete a transaction and necessary to ensure compliance with applicable Danish law.

However, we may pass on your information to our selected and trusted partners in order to provide our service to you. For example we pass on information to partners who are entitled to use your information in order for us to deliver goods and to be able to keep you updated on the status of an order.

When you provide information to third parties with whom we have a partnership, we may also receive your information. For example, it could be trusted partners who deal with marketing, finance, advertising and payment. We may also purchase services and data from other companies that control contact information and personal information you have provided to us. This is to ensure that the information we have about you is correct and to prevent fraud.

It is Biofuel Express’ responsibility to ensure that your personal information is not misused. Therefore, there are also requirements for our partners when your personal information is used.

We also pass on your information to our corporate companies for the purpose of being able to complete sales or offer you goods.

Storage of personal data

At Biofuel Express, we store your personal information for as long as you use our services. We also retain and use your information if necessary to comply with legal obligations and enforce our agreements and contracts.

Biofuel Express is committed to protect your personal information. In this context, we use technical settings to secure against unauthorized access and use, destruction, alteration or disclosure of your personal information. To ensure that you feel safe, only a limited number of people with a valid basis have access to personal data.

In order to  secure your information in the best way, we have adopted internal rules on information security, which contain both instructions and measures that protect your personal data against being destroyed, lost or altered, as well as against publication, and against unauthorized access or knowing of them.

Biofuel Express takes all precautions to ensure that our website does not contain viruses and to prevent hacker attack. Unfortunately, we can never guarantee 100% security for data transfers. This means that there may be a risk that someone will force access to information when it is sent and stored electronically. We therefore do not guarantee that our website is virus-free and disclaim any liability for loss resulting from this.

Biofuel Express cannot be held liable for any loss of any kind that may arise as a result of the use of our services, as a result of burglary of our systems or other operational disruptions for which Biofuel Express is not responsible. You therefore provide your information at your own risk. Should any unauthorized persons gain access to your information, we will notify you immediately and immediately begin remedying the situation using the necessary tools.

When do we delete your personal data?

We delete your personal information when it is no longer needed for the purpose for which the data was collected, processed and stored.

Your rights

As a customer of Biofuel Express, you can always on request gain insight to what information we have processed about you, where it comes from and the basis for its use. You can also be informed on how long we tend to store your data and who receives data about you, to the extent that we pass on data. However, access may be restricted for the sake of other persons’ privacy protection or trade secrets.

If the information is incorrect, incomplete or irrelevant, you have the right to have the information corrected or deleted. If the customer relationship ends, identity and transaction information is stored for five years in accordance with the Bank Secrecy Act Compliance, Act on Measures to Prevent Money Laundering and the Logging Order.

As our service depends on yours and the company’s data being correct and up to date, we ask you to inform us of relevant changes to your information. You can contact us at mail@biofuel-express.com and let us know about your changes.

Your consent is voluntary. If you regret, you have the opportunity to easily withdraw your consent by contacting us.

Cookies

Cookies are small text files that contain letters and numbers that are stored on your computer. These cookies make it possible to collect information about which pages and functions the user uses and visits. You can read more about which cookies we use, the purpose of the collection and how you can delete or reject them in our cookie policy.

Contact us

If you would like more information, change or delete your information, please feel free to contact us. You can either write to us by email mail@biofuel-express.com or contact us here.

You also have the opportunity to complain about Biofuel Express’ processing of your personal data. The complaint must be submitted to the Swedish Data Protection Agency.

Changes

The constant development in information technology means that it may be necessary to change our processing of personal data to secure your data. We therefore reserve the right to change and update these terms. Should this occur, we will of course correct the document update date at the top of the page. In case of significant changes, we will notify you directly by email or on our website.